RETURN AND EXCHANGE POLICY

 

Our return policy gives a fair chance for both the company and the costumer. We only accept returns if your condition fit the following.

1. If Ideal Mart sent you a different product from the item you ordered in the website. we will definitely exchange or return and we will pay the return shipping fee

2. If the customer order wrong size or wrong color we can exchange it for you but customer will have to pay the shipping fee

To request a return and refund, contact Ideal Mart Official promptly and send a picture or video of the product. We will immediately assess the situation and undertake the return and exchange process. Other than the condition mentioned above, you can’t request a return and exchange of the product.